
questions and answers
Shipping information
Wie funktioniert der Download?
Hier erhälst Du direkt nach deiner Bezahlung eine Email mit einem Link zum Downloaden der Datei im pdf-Format
How much does shipping cost?
Germany
We charge a flat rate of €2.85 for shipping within Germany. However, we would like to offer you a special shopping experience and therefore take over the shipping costs for you from an order value of € 30, so that your order will be delivered to your home free of charge.
EU / Switzerland
We charge a flat rate of € 3.95 for shipping within Germany. However, we would like to offer you a special shopping experience and will therefore cover the shipping costs for you from an order value of €30, so that your order will be delivered to your home free of charge.
How long does shipping take?
Shipping time
Germany
We know how important fast and safe deliveries are. Our products (physical) are lovingly handcrafted in Germany. If a margin is sold out, we produce quickly and inform you accordingly. The order will then be carefully packed and shipped with Deutsche Post / DHL so that it arrives safely. The delivery time is usually 2-4 working days, so that you can soon hold your desired products in your hands.
Europe / Switzerland
We know how important fast and safe deliveries are. Our products (physical) are lovingly handcrafted in Germany. If a margin is sold out, we produce quickly and inform you accordingly. The order will then be carefully packed and shipped with Deutsche Post / DHL so that it arrives safely. The delivery time is usually 5-7 working days, so that you can soon hold your desired products in your hands.
Which company does shipping?
We ship with DHL.
Is the shipping insured?
Yes, our deliveries are made with shipment tracking
Where does it ship to?
We currently ship to Germany, Austria, Switzerland and other European countries
Return information
Can I return my items?
Yes, with us you have a 30-day right of return. You can easily return the item within 30 days of receiving it.
My item is defective, what now?
If you find any defects in the product quality, you have the option of returning the item to us within 14 days.
Who bears the return costs?
The return costs are usually borne by the buyer unless it is a defect or a production error. Write us an e-mail - we will find a solution
Payment information
What payment options do I have?
With us you can pay with all common payment methods, such as PayPal & Klarna
Is my payment secure?
Yes, we only work with well-known and trusted payment providers.
Do you have any further questions?
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